Top 14 Customer Service Unicorns in 2024
Updated:
January 22, 2024
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The Customer Service industry is filled with successful companies that have raised millions of dollars in VC funding that came from some of the top investors in the world.
Many of these successes have turned into unicorns — private companies worth over $1 billion.
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If you want to build the next unicorn in the Customer Service space, these 14 companies should be your inspiration.
14 Customer Service Unicorns Companies
Sheet
1,190 Unicorns
Information about their valuation, HQ's location, founded year, name of founders, funding amount and number of employees.
1) Talkdesk
Talkdesk is a cloud-based contact center and support platform that empowers any organization to deliver better experiences to their customers, fans, and employees. It helps improve customer acquisition costs, increase sales conversion rates, minimize service tickets, and save operational costs.
Details of the startup:
Valuation: $10.00B (October 2018)
Country: United States
State: California
City: San Francisco
Started in: 2011
Founders: Cristina Fonseca, Tiago Paiva
Number of employees: 1,000-5,000
Funding: $504.77M
Funding rounds: 8
Number of investors: 17
You can find their website here.
2) TripActions
TripActions is a travel management platform that helps streamline the business travel and expense process for companies.
Details of the startup:
Valuation: $9.20B (November 2018)
Country: United States
State: California
City: Palo Alto
Started in: 2015
Founders: Ariel Cohen, Ilan Twig
Number of employees: 1,000-5,000
Funding: $1,040.48M
Funding rounds: 13
Number of investors: 21
You can find their website here.
3) Lianjia
Chian Home is a platform that enables real estate agencies to serve their clients more effectively. It safely delivers leads from online sources to the agents and helps them to close more deals while also running marketing campaigns for the agency.
Details of the startup:
Valuation: $5.77B (April 2016)
Country: China
State: Beijing
City: Beijing
Started in: 2001
Founders: Hui Zuo
Number of employees: 10,000+
Funding: $1,701.26M
Funding rounds: 3
Number of investors: 9
You can find their website here.
4) Uniphore
Uniphore is a customer service platform that is powered by AI and automation technologies.
Details of the startup:
Valuation: $2.50B (February 2022)
Country: United States
State: California
City: Palo Alto
Started in: 2008
Founders: Ravi Saraogi, Umesh Sachdev
Number of employees: 500-1,000
Funding: $444.63M
Funding rounds: 8
Number of investors: 21
You can find their website here.
5) Front
Front is a communication hub that helps businesses build strong customer relationships through digital channels.
Details of the startup:
Valuation: $1.70B (June 2022)
Country: United States
State: California
City: San Francisco
Started in: 2013
Founders: Laurent Perrin, Mathilde Collin
Number of employees: 251-500
Funding: $203.60M
Funding rounds: 6
Number of investors: 45
You can find their website here.
6) Cresta
Cresta employs artificial intelligence to assist sales and service representatives in improving the quality of their customer service.
Details of the startup:
Valuation: $1.60B (March 2022)
Country: United States
State: California
City: San Francisco
Started in: 2017
Founders: S. Zayd Enam, Sebastian Thrun, Tim Shi
Number of employees: 101-250
Funding: $151.00M
Funding rounds: 4
Number of investors: 16
You can find their website here.
7) ASAPP
Research results in breakthroughs, and ASAPP is expanding AI to boost human productivity and automate the world's workflows.
Details of the startup:
Valuation: $1.60B (May 2021)
Country: United States
State: New York
City: New York
Started in: 2014
Founders: Gustavo Sapoznik, Marcus Westin
Number of employees: 250-500
Funding: $312.57M
Funding rounds: 4
Number of investors: 15
You can find their website here.
8) Afiniti
Afiniti uses AI to help companies make better decisions through better interactions with their customers.
Details of the startup:
Valuation: $1.60B (April 2017)
Country: Bermuda
City: Hamilton
Started in: 2006
Founders: Zia Chishti
Number of employees: 1,000-5,000
Funding: $327.20M
Funding rounds: 8
Number of investors: 10
You can find their website here.
9) TuJia
Tujia is a hospitality platform that helps people discover the world by connecting them with rental owners wherever they go.
Details of the startup:
Valuation: $1.50B (June 2015)
Country: China
State: Beijing
City: Beijing
Started in: 2011
Founders: Luo Jun, Melissa Yang
Number of employees: 1,000-5,000
Funding: $763.70M
Funding rounds: 5
Number of investors: 12
You can find their website here.
10) Intercom
Intercom is a customer engagement platform that helps you build better relationships with your target audience.
Details of the startup:
Valuation: $1.28B (March 2018)
Country: United States
State: California
City: San Francisco
Started in: 2011
Founders: Ciaran Lee, David Barrett, Des Traynor
Number of employees: 500-1,000
Funding: $350.71M
Funding rounds: 10
Number of investors: 35
You can find their website here.
11) Glia
Glia is a digital customer service platform that connects online retailers with customers via voice, video, and collaborative browsing.
Details of the startup:
Valuation: $1.00B (March 2022)
Country: United States
State: New York
City: New York
Started in: 2012
Founders: Carlos Paniagua, Daniel Michaeli, Justin DiPietro
Number of employees: 251-500
Funding: $152.03M
Funding rounds: 6
Number of investors: 8
You can find their website here.
12) Assent Inc.
Assent Inc. provides cloud-based SaaS solutions for product compliance, trade compliance, and environmental sustainability.
Details of the startup:
Valuation: $1.00B (January 2022)
Country: Canada
State: Ontario
City: Ottawa
Started in: 2010
Founders: Matt Whitteker, Robert Imbeault
Number of employees: 501-1000
Funding: $533.63M
Funding rounds: 5
Number of investors: 9
You can find their website here.
13) FXiaoKe
FXiaoKe is a cloud-based mobile communication platform that leverages the power of social media and mobile devices to improve team performance.
Details of the startup:
Valuation: $1.00B (July 2015)
Country: China
State: Beijing
City: Beijing
Started in: 2011
Founders: Luo Xu
Number of employees: 250-500
Funding: $293.00M
Funding rounds: 9
Number of investors: 11
You can find their website here.
14) HMD Global
HMD designs and produces quality mobile phones. They combine advanced tech with excellent quality for the best possible user experience.
Details of the startup:
Valuation: $1.00B (May 2018)
Country: Finland
City: Espoo
Started in: 2016
Founders: Jean-Francois Baril
Number of employees: 500-1,000
Funding: $330.00M
Funding rounds: 2
Number of investors: 6
You can find their website here.